Imagine if tomorrow morning, you see a very blatant headline on
your morning paper stating “All call centers in the world decided to go
on a strike at midnight”
Can you imagine the confusion in the world?
You cant? Well, let let get you thinking then. You finish
reading your paper, you put it down, and decide to check your mail,
nothing odd with that, I do it every day. But this time, you cant
even get out on the internet. So, what do you do? Well, I know what
I would do. Check the connection, check and restart the router
and the modem. Nothing happens. I cant get a connection.
So, I call my ISP… who has their support on a call center. Whoopee, no reply
due to the strike.
So, I call a friend that work at that company. He is kind, but since his
workplace is on strike, he doesnt have access to the systems and hence
cant help me.
During the day, I get the invoice from my phone company where there
suddenly is a HUGE figure for some service that I never signed up for.
So, I call the phone company, and get met with a black strike wall again,
even tho the invoice is due to be paid in just a few days.
Ok, then. Ill wait I guess .. so now i dont have any internet, and neither
will my phone work in a few days time. And frankly, you get more and more
Later, after a few days of strike, my car gets a block on it, so I cant drive
my car, its effectively locked in position. So I call up the parking company
that predictably enough has their customer service at … you guess it.
A call center.
So you see, in a certain degree, the call centers are driving a large part
of our global world. Without them we can pretty fast get blind and mute
And yet, people who call customer service act like they own said world
treating the support personell like dirt, not worthy of the time talking to
them, and god forbid, let them help you.
The only call center that has happy customers is the one that is calling
from the lottery companies to report that you won.
Is that the way its supposed to be? Is it? In my book, the men and women
who does the support work are worth gold medals and if they ask you to
wait while they check something up, you bloody well wait.
Oh well, I guess im biased, but wouldnt a world wide strike be fun?