Morning Glory
How do people do it? I just dont understand what its
all about and how they can have a smile on their face
when the majority of people agree with me that it should
be against the law to be out of your apartment before
10 am.
I come to work, its empty besides me and my coworkers,
the other people that comes in later are shining with
their abscense, and lo and behold, someone actually
smiles and hollers a good natured “Good morning”
Naturally I respond in the nature of my intelligence
in the morning. I grunt and go to the coffee maker.
I cannnot cite sources in this because I cant remember
where I saw it, but there are 2 types of people in the
world. Type A and Type B.
Type A is the one that jumps out of bed at 5 am and is
ready to face any challenge, having a great mood
and feeling generally all to good just because a
new day is here. Im pretty sure those were the ones
minting the expression “the early bird catches the worm”
Well, go ahead. Catch your worm. I’ll catch some more
sleep thank you.
Then we have the Type B people. Now, a type B person
is the classical nightowl. They stay up till waaaaay
to late a’clock and are at their most efficcient and
productive state somewhere between 21 and 03. These
individuals loathe mornings and all that it implies.
When they are forced to wake up at 6 am they move
they talk, but they really arent functioning until
they had 2 cups of coffee and the time spent out
of bed exceeds 2 hours at least.
Now, lets parallel that to the work climate of today.
Lets face it, work really is a flexible thing these
days. A good example is the CRM industry and technology
sector. Customers doesnt cease to exist just because its
5 o’clock, neither does technological problems or
morons trying to solve those same problems.
(I quote Three dead trolls in a baggie here, twelve o’clock
flashers. Ill explain that one later on)
Naturally these individuals want to get some help.
Nothing wrong with that, I actually think its a smart
move to call the support. However, lets do a small
simulation, or rather, two. It’s 8 AM, some guy
wants to check his mail before going to work.
His internet connection doesnt work, so he calls the support.
Taaadaaaaaa. Enter the type B person. Note that its
waaaaay out of the type b persons comfortzone timewise
so, what happens, well, the type b person has to force
his brain to get a semblance of working thought processes
and the customer might just aswell be talking to the
fax machine, because the type B person is only
following his own thought patterns, not those of the
client, and hence fails to adapt his language to the
customers level of tech savvyness.
This little scenario is also true in reverse. Some
customer supports really do have 24 hour support
to their customers.
Imagine a type A person, that has been up since 5 am
trying to handle a difficult case at 1 in the morning?
I smell disaster.
Now, lets dig a little bit deeper shall we?
The reasons that we have the standard work hours
that we have, is a remnant of the old farmer society
when you HAD to be up with the dawn to utilize the
daylight in the most efficient manner. I can understand
that since when you dont have electricity and street
lights, its hard to do any manual labour in the dark.
What also was good in those days was that EVERY DAY
WAS NOT A WORK DAY. You had a few things that you had
to do, and that was it. You had to milk some of the
animals, muck out and feed em. If you had crops
they pretty much took care of themselves except
in harvest time and when planting the seeds.
We dont really need to do that anymore.
We dont have to chase the sun to maximize our hours.
Our clients are working normal hours, and how
to do an errortracking on something thats not
accessible to the needing client, since usually
the problems are in his home, and he is sitting
in his office.
I dont know, maybe im just bitter at mornings.
-z-
